Terms of Service (ToS)
Note: These terms apply to all custom projects. These terms might change over the course of our business, Last updated: 1st Januari 2024. We reserve the right to decline certain commissions. By commissioning from us you've agreed to all these terms. Anything agreed to in writing (including emails, personal messages on social media, etc.) is considered a binding contract.
Payment:
To secure a slot, we require a 30% deposit. This is NON-refundable under ANY circumstance. Payments will be done through bank transfer in EURO currency. International orders can be done through Paypal.
Payments through Paypal are to be done by invoice, which will be sent to your PayPal email address. You will receive one invoice for the 30% deposit and another for the remaining 70%. The remainder invoice will have partial payment turned on, this allows the customer to make their own payment plan. It's up to you to stick to it. We are flexible with payments as long as the item is fully paid within 6 months. Finalizing and glueing details won't begin until full payment is made.
Note: Small parts such as, tails, paws, arms, etc. require a full payment up front. Contact is done via Discord and/or Email, along with a link to Trello where the customer can see their location in the queue. Updates will be provided as available or upon your request during the crafting process.
Duct-tape dummy Requirement:
For all full body commissions, a strong duct tape dummy is mandatory. This must be provided before we begin crafting your suit. Upon commissioning you will be provided with a guide on how to create one.
Cancellation and refunds:
As mentioned in Payment, the deposit is nonrefundable. Should the buyer wish to cancel their commission before any work has started, the excess payment after deposit can be refunded at the maker's pace.
Buyer understands that Mini's Pawsome Creations is a small sole trader business, thus refunds may take time. Refunds will be based on work completed and labor (non-material) costs.
Should the buyer cancel commission after work has finished and not paid in full, the work be altered and resold as a premade.
Note: We reserve the right to cancel orders at any time due to reasons like harassment, abusive language, or unreasonable demands after receiving your deposit.
Shipping:
Shipping costs are not included and may vary. We will invoice shipping after calculating it, including an additional fee for insurance. Your costume will be shipped only after full payment and shipping cost are covered.
We are not liable for shipping-related damages, lost packages, or missed deadlines. Address accuracy is crucial. For international customers, be prepared for potential customs fees and taxes.
Warranty and repairs:
All commissions have a 60-day warranty from the day it's sent out. This covers our mistakes, like popped seams or missing features. Repairs under warranty are free; you'll ship it to us and we'll cover return shipping.
We aren't responsible for damages due to shipping, misuse, wear, tear, or incorrect sizing. As we do not take responsibility to faulty measurements. Try to get more accurate measurements for your commission.
We will not repair suits that is badly cared for, smelly or dirty. Please wash before sending! Shipping of a dirty suit will be hold until you pay to have it returned. Any modifications not done (or approved) by us we reserve the right to ship it back to the customer at the customer's expense.
Should you ever have an issue with your costume, feel free to send us an email or message to discuss your repair. Any repairs after warranty require a small cost based on what work is needed. We are always happy to help and resolve any issue you may have.
Working with minors (Under 18s):
We work with minors, but customers under 18 require a parent or guardian to contact us for commissions. The purchase must be completed by the parent or guardian due to PayPal's terms.
We'll ask a copy of your ID before accepting any commissions.
Copyrighted characters:
Mini's Pawsome Creations refuses to make any characters under copyright. This is due to legal reasons and companies being able to sue for unauthorized profit making off their copyright.
Style and artistic liberties:
Commissioning us means you understand and accept our unique style. Alterations to our style or copying other styles are not allowed.
Mini's Pawsome Creations reserves the right to take small artistic liberties to maintain style.
Character changes:
Should you wish to make any alterations to your design or other significant changes not listed on the reference sheet, an extra charge of 15% + material cost will apply. This will be added in form of an invoice given at the time of commission.
Minor changes that are requested at time of work-in-progress supply will not incur any additional charges and are considered as part of the making process.
Reference images:
To commission a costume, we require a DETAILED and UNSHADED 2 viewed reference sheet (front & back). We may ask for more views due to more complicated characters. We are NOT responsible for inaccuracies in designs due to out of date, or unclear reference sheets.
Media usage:
Character rights remain property of the buyer, however Mini's Pawsome Creations reserves the right to use images of their creations for promotional purposes. If the commission is a gift, we can hold off with posting anything until the product is received. Do mention this before commissioning, as we may post work-in-progress pictures on our social media accounts.
Experimental features/suits:
If you request an experimental feature or suit you agree to forfeit all warranty surrounding that feature, as we cannot guarantee the quality of these products. This includes things like LED's or a style of suit that devites from our usual style.
Ghosting/no contact:
If a customer fails to respond to contact attempts with NO good reasoning, after 30 days a warning will be issued. Failure to respond within that timeframe will result into a cancellation of the commission with no refund.
Payment:
To secure a slot, we require a 30% deposit. This is NON-refundable under ANY circumstance. Payments will be done through bank transfer in EURO currency. International orders can be done through Paypal.
Payments through Paypal are to be done by invoice, which will be sent to your PayPal email address. You will receive one invoice for the 30% deposit and another for the remaining 70%. The remainder invoice will have partial payment turned on, this allows the customer to make their own payment plan. It's up to you to stick to it. We are flexible with payments as long as the item is fully paid within 6 months. Finalizing and glueing details won't begin until full payment is made.
Note: Small parts such as, tails, paws, arms, etc. require a full payment up front. Contact is done via Discord and/or Email, along with a link to Trello where the customer can see their location in the queue. Updates will be provided as available or upon your request during the crafting process.
Duct-tape dummy Requirement:
For all full body commissions, a strong duct tape dummy is mandatory. This must be provided before we begin crafting your suit. Upon commissioning you will be provided with a guide on how to create one.
Cancellation and refunds:
As mentioned in Payment, the deposit is nonrefundable. Should the buyer wish to cancel their commission before any work has started, the excess payment after deposit can be refunded at the maker's pace.
Buyer understands that Mini's Pawsome Creations is a small sole trader business, thus refunds may take time. Refunds will be based on work completed and labor (non-material) costs.
Should the buyer cancel commission after work has finished and not paid in full, the work be altered and resold as a premade.
Note: We reserve the right to cancel orders at any time due to reasons like harassment, abusive language, or unreasonable demands after receiving your deposit.
Shipping:
Shipping costs are not included and may vary. We will invoice shipping after calculating it, including an additional fee for insurance. Your costume will be shipped only after full payment and shipping cost are covered.
We are not liable for shipping-related damages, lost packages, or missed deadlines. Address accuracy is crucial. For international customers, be prepared for potential customs fees and taxes.
Warranty and repairs:
All commissions have a 60-day warranty from the day it's sent out. This covers our mistakes, like popped seams or missing features. Repairs under warranty are free; you'll ship it to us and we'll cover return shipping.
We aren't responsible for damages due to shipping, misuse, wear, tear, or incorrect sizing. As we do not take responsibility to faulty measurements. Try to get more accurate measurements for your commission.
We will not repair suits that is badly cared for, smelly or dirty. Please wash before sending! Shipping of a dirty suit will be hold until you pay to have it returned. Any modifications not done (or approved) by us we reserve the right to ship it back to the customer at the customer's expense.
Should you ever have an issue with your costume, feel free to send us an email or message to discuss your repair. Any repairs after warranty require a small cost based on what work is needed. We are always happy to help and resolve any issue you may have.
Working with minors (Under 18s):
We work with minors, but customers under 18 require a parent or guardian to contact us for commissions. The purchase must be completed by the parent or guardian due to PayPal's terms.
We'll ask a copy of your ID before accepting any commissions.
Copyrighted characters:
Mini's Pawsome Creations refuses to make any characters under copyright. This is due to legal reasons and companies being able to sue for unauthorized profit making off their copyright.
Style and artistic liberties:
Commissioning us means you understand and accept our unique style. Alterations to our style or copying other styles are not allowed.
Mini's Pawsome Creations reserves the right to take small artistic liberties to maintain style.
Character changes:
Should you wish to make any alterations to your design or other significant changes not listed on the reference sheet, an extra charge of 15% + material cost will apply. This will be added in form of an invoice given at the time of commission.
Minor changes that are requested at time of work-in-progress supply will not incur any additional charges and are considered as part of the making process.
Reference images:
To commission a costume, we require a DETAILED and UNSHADED 2 viewed reference sheet (front & back). We may ask for more views due to more complicated characters. We are NOT responsible for inaccuracies in designs due to out of date, or unclear reference sheets.
Media usage:
Character rights remain property of the buyer, however Mini's Pawsome Creations reserves the right to use images of their creations for promotional purposes. If the commission is a gift, we can hold off with posting anything until the product is received. Do mention this before commissioning, as we may post work-in-progress pictures on our social media accounts.
Experimental features/suits:
If you request an experimental feature or suit you agree to forfeit all warranty surrounding that feature, as we cannot guarantee the quality of these products. This includes things like LED's or a style of suit that devites from our usual style.
Ghosting/no contact:
If a customer fails to respond to contact attempts with NO good reasoning, after 30 days a warning will be issued. Failure to respond within that timeframe will result into a cancellation of the commission with no refund.